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Refuse FAQs

Refuse FAQs

Are there any restrictions on what I put in my trash container?

Yes. No debris from construction, remodeling, or demolition including dirt, rocks, and concrete. No toxic or flammable materials such as hot ashes and Household Hazardous Waste. No televisions, computers, tires, or fluorescent lights. For disposal of these materials, please call (909) 395-2050 for more information.

I would like to recycle some home generated electronics (televisions, computers). How can they be recycled?

Computers, televisions, and other electronic waste may be recycled free of charge at Ontario's Household Hazardous Waste Facility located at 1430 S. Cucamonga Avenue. The facility is open Fridays and Saturdays from 9:00 a.m. to 2:00 p.m. Residents may also receive curbside pickup by making a bulky item appointment. Residents receive four bulky item appointments per calendar year. To schedule an appointment, please call Customer Service at (909) 395-2050.

Why has one of my containers been emptied, while the other is still full on my collection day?

Different trucks collect recycling, green waste and trash and they do not follow the same routes. Each truck contains one type of material, which is then recycled/disposed of appropriately.

How do I get my containers replaced or repaired?

Please call (909) 395-2050 to report the current container condition so a repair order can be completed.

Why wasn't my container picked up?

The City has a very dependable, automated refuse collection system and your trash should be picked up each week. However, there are some reasons why your trash and/or recyclable material may not have been picked up:

  • Make sure your trash/recycling containers are out by 6:00 a.m.
  • At least three feet from any obstructions such as trees, parked cars, and mailboxes.
  • Make sure the containers are placed one foot apart from each other.
  • Ensure the proper materials are placed in the correct container to avoid contamination of recycling containers.
  • Materials should not stick out the top of the container.
  • Do not set any items on top of the container.

If your containers should be missed, you must call Customer Service at 909-395-2050 that day or the day after to report it.

How long can residential trash containers stay at the curb?

The containers must be removed off the street by the evening of collection day.

Are collection service costs based on trash container size?

Yes. Waste collection services are based on the size of the trash container. Residential containers come in 96, 64, and 32 gallon sizes. The rate includes one Commingled Recycling Container and one Green Waste Container. By doing your part to maximize use of the commingled recycling and green waste collection programs and reduce the amount of trash, you not only help the environment but also save money. The smaller the trash container, the more money you save! Collection service rates include costs for trash collection, mixed recycling, green waste collection and Bulky Item Collection service.

Why do I have to have my containers out by 6:00 a.m. when the truck doesn't normally come by until later?

The City cannot predict the volume that will be collected on a daily basis and therefore the collection time does not always occur at the same time, from week to week. While the City strives for consistency, there is no guarantee your pickup time will remain the same.

What time will you be here to pick up my trash?

We will collect your trash and recycling containers between 6:00 a.m. and 6:00 p.m. Your containers should be placed in front of your house by 6:00 a.m., but not earlier than the evening beforehand.

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