What to do in the Event of a Sewer Spill
Please report it Immediately!
Call Ontario Municipal Utilities at (909) 395-2678 Monday - Thursday 7:30 am - 5:30 pm and Friday 7:30 am - 4:30 pm, or if after hours call the Police Department at 911.
The sewer lateral is the pipe that runs between the sewer main in the street and the building on your property.
Before you sign a contract, determine if you are responsible. City staff can assist you in determining whether the problem is located in the public right-of-way. Call Ontario Municipal Utilities at (909) 395-2678 to request assistance. If it is determined that the portion you are responsible for needs repair, get several price quotes before signing a contract. For tips on how to find a licensed contractor, go to http://www.cslb.ca.gov/Consumers/HireAContractor/FindingTheRightContractor.asp.
Permits are issued by the Building Department. For information go to http://www.ci.ontario.ca.us/index.aspx?page=94, visit the Building Department at City Hall (303 E. “B” Street), or call (909) 395-2023.
No, sewers and storm drains are not the same thing! Ontario’s sewers transport wastewater from indoor plumbing such as toilets, sinks, washing machines, and floor drains to a wastewater treatment plant where the water is “cleaned up” before being either re-used as recycled water for irrigation and other non-potable uses, or percolated into the groundwater basin, or released to the Santa Ana River. By contrast, the storm drain system simply transports water directly to groundwater percolation basins or to the Santa Ana River without any further treatment.
Call Ontario Municipal Utilities at (909) 395-2678 to report the problem.
The City maintains the portion of the lateral that is located in the public right-of-way (e.g. under the sidewalk, in the parkway, or the street.) The portion of the lateral that is located on private property is maintained by the property owner.