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Communications / Police Dispatch / 9-1-1

The Police Communications Division, under the direction of the Administrative Services Director, consists of an Administrative Officer, a Communications Manager, 4 Police Dispatch Supervisors, 4 Lead Dispatchers and 17 Police Dispatchers, some of whom are trained Tactical/SWAT Dispatchers.

Ontario Police Dispatch is staffed 24 hours a day, every day, to receive calls and obtain vital information and requests from citizens, businesses and from the officers in the field via radio frequencies and MDC (Mobile Data Computers).  Our state of the art Dispatch center is equipped with ergonomically designed adjustable consoles, CAD (Computer Aided Dispatch), AVL mapping technology, camera systems, digital voice recording systems and multiple radio frequencies which allow direct communication, during emergency situations, with other law enforcement agencies throughout San Bernardino County as well as Riverside and Los Angeles Counties. 


The Ontario Police Dispatch Supervisors and Dispatchers are highly trained, skilled and dedicated professionals certified by the Commission on Police Officer Standards and Training (P.O.S.T).  They answer, on average 314,000 9-1-1 and emergency calls received in the dispatch center per year.  Of those calls received, an average yearly total of over 151,500 police responses are generated.  It is necessary for the dispatcher to ask a series of targeted questions to obtain information they use to classify and prioritize calls.


By answering the dispatchers’ questions fully, this allows them to process the information and expedite the dispatching of an appropriate police response to emergencies first and then additional types of crimes or reports.   As the primary answering point the for the City’s 9-1-1 emergency calls, we are proud of our outstanding record of not just meeting, but consistently exceeding all State and National standards of performance for call management. 


If you are interested in an exciting, high energy, rewarding career as a Police Dispatcher or are looking for information on how to join a profession that is in the business of helping others, please email our Communications Recruitment Team at:

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