Complaints may be filed by calling the Community Improvement office directly OR 24-hours a day on the Code Violation Hotline.
Community Improvement Office: (909) 395-2007 (Monday - Thursday, 7:30 AM to 5:30 PM, Friday 8:00 AM to 5:00 PM)
Code Violation Hotline: (909) 395-2278
Complaints made via the Hotline or Violation Form will be reviewed on the next business day.
Complaints may also be lodged using the Community Improvement Violation Form below.
Addresses or specific locations (i.e., the northwest corner of an intersection or one lot east of a specific address) are required to file a complaint. You will also need a description of the alleged violation. Complainant information is kept strictly confidential and is not released outside of the Community Improvement office.
Community Improvement is located at:
208 West Emporia Street
Ontario, CA 91762
Phone: (909) 395-2007
Fax: (909) 986-0427