Programs and Services

Homeless Programs and Services

The City of Ontario and Mercy House worked together to provide services and shelter for homeless individuals and families during periods of inclement weather.

During the cold weather bout in February 2019, a couple living in the bushes on Euclid Ave were contacted by Police.  With the assistance of the Ontario Police, they were placed in a local motel for the weekend.  On the following morning, they worked with Mercy House staff and completed paperwork in order to find a more permanent housing solution.  

A second couple was contacted by police during a domestic call for service.  The incident required the removal of the couple due to a restraining order.  The end result would have been homelessness on a cold weekend.  Ontario Police Officers were able to transport them to a local motel for temporary housing.  The following Monday, Mercy House staff contacted the couple and completed paperwork for more permanent housing options.   

The City of Ontario’s award-winning continuum of care homelessness services program was established in 2005. Partnering with Mercy House, a local non-profit, the City takes a “wraparound services” approach to homeless services.  If you are interested in participating in being part of the solution or need assistance, please contact Judy Conner, Mercy House, at 909-391-2630.

For more information about Mercy House and the Ontario Access Center:

For Additional Services:

211-United Way - Dial 211 for assistance.
An entry point for countrywide homeless services programs 

Mercy House Ontario Access Center - (909) 391-2630.
435 S. Bon View Ave., Ontario (cross street is Washington)
An entry point for Ontario's homeless services program

House of Ruth - (909) 988-5559 
Services for battered women and their children

Foothill Family Shelter - (909) 920-5568
1501 W. Ninth St., Ste. D, Upland
Transitional housing

SOVA Food Bank - (909) 391-4882
904 E. California St., Ontario (cross street is Bon View)
Food, utility and rental assistance, hygiene kits

Salvation Army - (909) 986-6748
1412 S. Euclid Ave., Ontario
Food pantry and hot meals provided

Veterans National Homeless Call Center, 24/7 - 1-877-4AID-VET (1-877-424-3838)

VA Loma Linda Health Care System, HCHV Program - 1-800-741-8387 or (909) 825-7084 ext. 6085 or 6071

11201 Benton St., 2nd Floor 2NW, Loma Linda
Housing Assistance and other services for homeless veterans


Housing Programs

Housing Overview & Programs

The City of Ontario's residential neighborhoods are a source of great pride, which the City demonstrates through its ongoing commitment to beautiful neighborhoods and encouragement of home ownership through several outstanding programs. Other affiliate housing programs are also available to qualified residents of Ontario offered by the County of San Bernardino.

Summary of Housing Programs

  • Looking for affordable housing in Ontario? We have multi-family, privately-owned, agency-owned, senior citizen and HUD housing projects within Ontario.
  • Are you a developer or a non-profit agency? We provide financial assistance if you are interested in building and acquiring/renovating single and multi-family units.
  • Community Development Block Grant (CDBG), Emergency Solutions Grant (ESG) and HOME Investment Partnership Act (HOME) are federal programs to benefit low-income families by funding community activities, capital improvements, resources for the homeless and a variety of affordable housing initiatives.
  • To encourage City of Ontario police officers to take an active role in the community, the Police Assistance Loan (PAL) Program offers down payment assistance to Ontario peace officers if they purchase homes within Ontario city limits.
  • In addition to City programs, affiliate housing programs are available through the following agencies: the County of San Bernardino Extra Credit Teacher Home Purchase Program.
  • Additional information for this program can be found at
Affordable Housing Projects

Downloadable Files

Housing Development Assistance

Housing Development

  • Rehabilitation of Single Family
  • Rehabilitation of Multi-Family
  • Development of New Affordable Units-Including senior Complexes

Agency participation or financial assistance with the rehabilitation development of affordable housing in Ontario will be based on a number of factors including:

  • Scope of Project
  • Proforma 
  • Location of Development
  • Developer Experience
  • Developer Equity and Financial Strength

The Agency has the ability to issue multi-family Mortgage Revenue Bonds (MRBs), provide low-interest loans or grants for acquisition or rehabilitation of affordable housing projects. The type of assistance provided will be determined on a case by case basis.

Investors or developers wishing to obtain Agency assistance must submit a detailed proposal and financial proforma justifying the need for Agency assistance. Those wishing to apply for bond financing assistance are required to submit an application to the Agency describing the financing in detail and must be willing to pay for certain costs incurred by the Agency associated with the bond financing. More detailed information can be obtained by calling and requesting to speak to a Housing Project Manager.

Teacher Purchase Program



Teachers, administrators, classified employees and staff members working in high priority schools in California may apply for 30-year, below market interest rate mortgage loan, and a contribution/deferred payment 2nd mortgage of $7,500 that must be used toward down payment and closing costs. In exchange for homeownership opportunities, eligible borrowers would commit to teach or serve in a Low-Performing School for a minimum of five years.


Contact the California Housing Finance Agency's Homeownership Division for an application. 


  • Must be a primary residence
  • Household income for 1-2 persons may not exceed $69,000
  • Household income for 3+ persons may not exceed $80,500
  • Buyer must qualify as a first-time homebuyer
  • Commit to teach/serve in a Low-Performing School for a minimum of five years

Available to

Teachers, administrators, classified employees and staff members working in high priority schools in California only 

How to apply

If a borrower works in a low-performing school, should contact one of the participating lenders to start the home buying process. The lender qualifies the teacher/principal for the program and arranges financing for the home through the County’s Extra Credit Teacher Program. 

List of Participating Lenders

Contact the California Housing Finance Agency's Homeownership Division

Who to call

California Housing Finance Agency
Los Angeles Office
100 Corporate Pointe, Ste. 250
Culver City, CA 90230
310-342-1250 or 877-9-CalHFA

Police Assistance Program


To encourage Ontario police officers to live within the City, a forgivable maximum 10-year loan of up to $10,000 is provided to help with the purchase of a new home or to reduce the balance of an existing first trust deed financing for current residences. The City will forgive 10% of the original loan amount for each 12-month period for ten years. 


Contact the City of Ontario Housing and Neighborhood Preservation Agency for an application. 


  • Must be sworn police officer with the City of Ontario
  • Must reside in the City of Ontario

Available to

  • City of Ontario Police officers only

How to apply

Apply in person at the City of Ontario Housing and Neighborhood Preservation Agency located at 208 W. Emporia Street, Ontario, CA 91762.

Who to call

City of Ontario Housing and Neighborhood Preservation Agency at (909) 395-2006.

Permanent Local Housing Allocation Plan

Downloadable Files

Downloadable Files