City of Ontario Coronavirus Information & Updates

5 Cases in Ontario

111 Total Cases in San Bernardino County

3 Associated Deaths

 Numbers Updated 3/30/20

For questions, call the City Hotline at (909) 988-3650

City Hall is currently open by APPOINTMENT ONLY.
 Click here to book your appointment.


NEW UPDATES

3/30 Press Release: Ontario Urges Extreme Vigilance as COVID-19 Outbreak Grows; 5 Confirmed Case in the City 

3/30 Conditions Related to the COVID-19 Quarantine and Housing of Individuals at Hotels and Motels Within the City of Ontario

3/26 SoCal Gas Warns Customers About the Rise of Utility Scams During COVID-19. Read news release here.

3/25 For a complete listing of open essential businesses (Grocery, Retail & Restaurants) in Ontario, visit our Interactive Map: Ontario Open For You.

3/24 Tax Collector Mason will Grant Penalty Relief for Property Taxpayers. Read news release here.

3/23 Effective today all City playgrounds, public restrooms & outdoor workout equipment are closed to the public. Trails and park green spaces are still open to the public but please observe CDC's minimum recommended social distancing of 6' from other persons at all times.

3/22  City Hall is open by APPOINTMENT ONLY. It is closed to the general public. To make your appointment online, please click here. Without an appointment you will not be able to access City Hall. Social distancing will be enforced.

3/20 Memorandum on identification of essential critical infrastructure workers during COVID-19 response.

3/20 For questions about the Stay At Home order from Governor Newsom, or any other questions about COVID-19, please call our hotline number at (909) 988-3650. For normal business questions to the City of Ontario, please call our front desk at (909) 395-2000.


SEE PAST UPDATES BELOW

 

ACCORDION
PAST UPDATES

3/19 Earlier this evening, California Governor Gavin Newsom has issued an order requiring all people living in California to stay home except to get food, care for a relative or friend, get necessary health care, or go to an essential job. If you do need to go out, keep at least 6 feet of distance from others. For more information about this order including what is an essential job or service, visit Covid19.ca.gov 

3/19 Check out our new Virtual Community Life & Culture Resource Center! Your plan for fun, education and resources while we practice social distancing. Check back daily for new content! 

3/19 Call the San Bernardino County Hotline at (909) 387-3911, for COVID-19 public information. This hotline is available Monday thru Friday, 9am - 5pm. This hotline is for public information only. Please contact your health care provider for medical related inquiries.

3/19  For updated shopping hours, including senior only shopping hours, click on the "Grocery & Retail Store Times" dropdown below.

3/18  After extensive discussions with federal, state and local officials, The Ontario Mills announced it will be temporarily closed. This measure will take effect from 7pm local time today and will end on March 29. 

3/18  Order of the Health Officer of the County of San Bernardino Canceling All Gatherings. Read Order Here. 

3/18  During this current epidemic, the City of Ontario will be suspending Utility shut-offs, penalties and late-fees. This is in conjunction with the guidance received from the Governor’s Executive Order N-28-20 that was announced recently. 

3/17  Temporary changes have been made to the Senior Lunch Program. Meal packages will be distributed at the Senior Center between 11 am and 1 pm for you to take home. More information here. 

3/17  Effective Immediately, the City of Ontario will be closing all Community Centers, Libraries and the Ontario Museum of History & Art. These facilities will be closed until further notice. Read more below in the "Facilities Closures" dropdown. 

3/16 Tomorrow's City Council Meeting (Tuesday, March 17 at 6:30 pm) will be practicing social distancing with limited amount of seats. We encourage you to stream tomorrow's meeting online here.

3/15  The City of Ontario has officially moved into Phase 2 after the first confirmed case of Coronavirus in San Bernardino County. This phase emphasizes containment measures to prevent further spread of the outbreak in the region when there is at least one confirmed case residing in the county. This case may or may not be due to community spread, but precautions should be taken to prevent additional local spread of the disease, especially to vulnerable populations. To read more about our Phases, click on the dropdown below: "What is the City Doing?"

3/15  All City owned Fitness Centers at City facilities will be closed beginning Monday, March 16. All Tot and Senior Programs at all City facilities will be cancelled beginning Monday, March 16.

3/14. The City of Ontario has declared a local state of emergency in anticipation of regional Coronavirus diagnoses and in order to completely mobilize our organization to best serve the Ontario community. Please monitor the City's website and social media for news and information regarding changes to facility/office hours of operation. 

3/13  In accordance with the closure of Colony High School, Lewis Family Branch Library will be closed until April 6. 

3/13  CVUSD announces closure of the district's 35 schools until May 1. More information here.

3/13  MVSD announces closure of schools until May 1. More information here.

3/13  Chaffey Joint Union High School District will be closed until May 1. More information here.

3/13  All City Passport Services are temporarily suspended effective May 1.

3/13/20  OMSD announces closure of all schools until May 1. More information here.

Video Updates From Mayor Paul S. Leon

 

What is the Coronavirus? (COVID-19)

The Coronavirus is a respiratory virus first identified in Wuhan, Hubei province of China. This virus most likely originally emerged from an animal source but now seems to be spreading person-to-person.  For confirmed Coronavirus infections, reported illnesses have ranged from people with little to no symptoms to people being severely ill and dying. Symptoms can include fever, cough, and shortness of breath. The CDC believes at this time that symptoms of the Coronavirus may appear in as few as two (2) or up to fourteen (14) days following exposure to an infected individual.

COVID-19 Updates

 

What is the City Doing? - Phase Response

The City of Ontario is implementing a phased response approach to the COVID-19 outbreak with specific actions or considerations associated with triggering events. These actions are based on interim guidance from the Centers for Disease Control and Prevention and the California Department of Public Health (CDPH). In a Public Health Emergency, however, the San Bernardino County Public Health Officer may direct orders that supersede that guidance and this plan.

 

Phase 1: Confirmed community spread in the United States 

This phase is characterized primarily by additional planning being taken to prepare for the outbreak potentially spreading to the local area.

  • Mass gatherings/large community events will be identified, and organizers will monitor the situation to make judgement calls on rescheduling or canceling.
  • Emergency Management will monitor situation updates and progression of the issue.

 

Phase 2: Confirmed case in San Bernardino County 

This phase emphasizes containment measures to prevent further spread of the outbreak in the region when there is at least one confirmed case residing in the county. This case may or may not be due to community spread, but precautions should be taken to prevent additional local spread of the disease, especially to vulnerable populations.

  • Mass gatherings or large community events should be cancelled or rescheduled (over 250 people).
  • Alternative Senior Meal service delivery will be implemented.
  • Non-essential meetings will be cancelled, rescheduled or held virtually.
  • First responders (and other field personnel as appropriate) will deploy Personal Protective Equipment on calls as appropriate.

 

Phase 3: Confirmed community spread in Ontario CURRENT PHASE

At this stage, community spread is likely ongoing and containment is no longer the objective. Mitigation efforts will be instituted to prevent further transmission of the virus within the community.

  • Mass gatherings or large community events will be cancelled or rescheduled (over 50 people).
  • Community Centers, Libraries, and Museum will be closed and will implement alternative service delivery for essential services (senior meal distribution, online classes, book reservations, etc.). 
  • City Hall and other City offices' hours may be adjusted and alternative service delivery measures may be implemented.(permit issuance, in-person bill payment, in-person business license issuance, etc.).
  • In-person meetings may be cancelled and/or transitioned to teleconference only.
  • Alternative service deliveries will be considered and implemented as appropriate for all public-facing essential functions, including the prioritization of life safety calls in Ontario Police & Ontario Fire dispatch, adjusting street and park maintenance schedules, and the closure of some City facilities. 

 

Phase 4: Resolution of epidemic/pandemic

There is reduction in the increase of daily active cases in the latter phases of disease progression. As the risk is reduced, containment and mitigation efforts may also be reduced.

  • Rollback of safety measures will occur in reverse order of implementation.
Facility Closures & Updates

City Hall

City Hall is currently open by APPOINTMENT ONLY.  Click here to book your appointment.

Facilities that are currently closed:

  • All Community Centers
  • All Libraries
  • Museum of History & Art
  • Household Hazardous Waste Facilities Storage Tips for Household Hazardous Waste
  • City playgrounds, public restrooms & outdoor workout equipment are closed to the public. Trails and park green spaces are still open to the public but please observe CDC's minimum recommended social distancing of 6' from other persons at all times.


Please note, until the library is open to the public again, consider your library due date extended. We will not charge any late fees on any materials that are currently out on loan. If you would like to return the books while the library is closed, you may drop them in our walk-up or drive-through book drops located outside of the library. However, we are putting this policy in place to enable our customers to stay home during this time. If you have any questions, you may call the library at (909) 395-2004 from 9 AM – 5 PM Monday through Friday for assistance.

School Closures:

Ontario International Airport (ONT)

Flying out of ONT? Here's what you need to know. 

 

Event Cancellations/Postponement

ALL EVENTS FOR MARCH & APRIL HAVE BEEN CANCELLED.

State of the City has been postponed. See more information here. 

We will be canceling all reservations in our meeting and community rooms. We will be providing refunds for anybody who paid for any registration or room reservations. 

Grocery, Retail & Restaurant Store Times

Ontario Open For You

Ontario Open For You Interactive Map

Click on the link above to see a map of all of the essential businesses (Grocery, Retail & Restaurants) that are still open in Ontario. For a list of Stores with senior hours, please see our "Senior Resources" dropdown below.

Remember, all restaurants that are open are for drive-thru, pick-up, curb-side & delivery only. 

Employer/Employee Resources

Helpful Resources

For Employer and Employee Resources, visit our Economic Development Agency webpage

Has your employment been affected by the recent CoronaVirus Pandemic? Visit EDD for more information.


​​​​Stay Informed. Follow the City of Ontario on Social Media

 

Senior Resources

Senior Meals

In an effort to keep our senior community as safe as possible and to encourage social distancing, all senior meal distribution at the Ontario Senior Center will be handed out in a drvie-thru system that does not require seniors to get our of their cars starting today. The will head minimize potential exposure to COVID-19. 

Seniors will be able to pick up their meals Monday - Friday at the Ontario Senior Center located at 225 E. B Street. 

Please follow the orange cones and signage to receive the meals while staying in cars. Ontario Recreation & Community Services staff will be available at entrance points to answer any questions seniors may have.

Senior Hotline

For more information about the senior meal program, or any other questions, contact the Ontario Senior Hotline at (909) 395-2021

Senior Exercise

Try out Lite Moves for Seniors,

Chair Yoga is a great and gentle way to stay active.

Senior Grocery Times

Cardenas: 8am-9pm*
1837 E Fourth St | 1848 S Euclid Ave | 2450 S Vineyard Ave | 720 E Holt Blvd
*7am-8am reserved for senior, first responders, health impaired

Dollar General: 8am-9pm*
844 E Holt Blvd
*First hour of operation reserved for senior and at-risk customers

Stater Bros: 8am-9pm*
1105 W Philadelphia St | 1939 E Fourth St
*Opening at 7:45am for senior shoppers (65+)

Superior: 8am-7pm*
815 W Holt Blvd
*7am-8am reserved for senior customers only (65+)

Target: 8am-9pm*
4200 E Fourth St
*Reserving the first hour of shopping each Wednesday to support vulnerable guests

Local Cases

March 30 Press Release: Ontario Urges Extreme Vigilance as COVID-19 Outbreak Grows; 5 Confirmed Case in the City

Ontario Filed Public Records Request Seeking Location of Confirmed COVID-19 Cases: Read Press Release

San Bernardino County to release coronavirus data by city when it hits 100 cases: Read Article

Helpful Links

Helpful Information

Online Resources

For a virtual experience of our Community Life & Culture, check out our new resource page!

Downloadable Files