The Administrative Services Bureau is under the direction of Jordan Villwock, Fire Administrative Director. The Bureau is charged with maintaining the general administrative tasks associated with a large organization and supports the entire Fire Department. This bureau consists of 4 divisions and about 25 professional employees. These divisions include - Finance/Grants, Fire Dispatch, Emergency Management, and Performance Management.
The Finance/Grants Division is under the direction of the Senior Financial Analyst. This division is responsible for preparing the Ontario Fire Department annual budget, overseeing the daily business transactions, processing payroll, purchasing supplies and equipment, and grant management. The Ontario Fire Department receives between $500,000 and $1 million dollars in grant funding annually.
The Fire Dispatch Center is under the direction of the Fire Communications Manager and is staffed by 5 Fire Dispatch Supervisors, 8 Senior Fire Dispatchers, and 5 Part-time Fire Dispatchers. This division is tasked with answering emergency and non-emergency calls for service for the Fire Department including medical emergencies, fires, traffic collisions, and hazardous material emergencies. Collectively, our Fire Dispatchers have over 190 years of fire dispatching experience!
The Fire Dispatch Center is an accredited Emergency Medical Dispatch Center by the International Academy of Emergency Medical Dispatch, which less then 3% of the Fire Dispatch centers across the nation hold that claim.
The Office of Emergency Management is under the direction of the Emergency Manager who coordinates all functions.
The main function of disaster and emergency preparedness is to ready a community for potential disaster, and then reduce its effects and impacts after the event occurs. Emergency Management is comprised of four key components: Preparedness, Mitigation, Response, and Recovery. This four-part concept was adopted by the Federal Emergency Management Agency (FEMA) and the California Office of Emergency Services (CalOES).
More information about Emergency Management:
Download the Emergency Preparedness Guide below!
This Performance Management Division is led by a Management Analyst who monitors our key performance indicators and tracks department wide statistics and response times. The Performance Management Division also tracks our Agency Strategic Objectives to ensure our milestones and projects are being met.