Customer Service

Utilities Customer Services focuses on providing the highest level of customer service and meeting the every-changing needs of the residents and businesses served. Utilities Customer Service is responsible for setting up new services, billing and payment collection of Water, Sewer, and Integrated Waste services.

Starting Services: Water/Sewer/Intergrated Waste

Property Owner signing up for services:

  • Provide Government Issued ID & Social Security Number
  • Provide Proof of Ownership (if newly purchased home within 60 days)
  • Pay Advance Payment
     

Property Owner Authorizing Tenant to sign up for services:

  • Complete Landlord Authorization Form
  • Provide Government Issued ID
  • Provide Proof of Ownership (if newly purchased home within 60 days)
  • Tenant Must Complete Steps Below
     

Tenant signing up for services:

  • Provide Government Issued ID & Social Security Number
  • Pay Advance Payment
  • Property Owner Must Complete the Landlord Authorization Form
     

You can start services:

In Person: 

Utilities Customer Service Center 
1333 S. Bon View Avenue
Ontario, CA 91761

By Phone:

(909) 395-2050

Required documents must be received prior to the start of services. You can send the required documents by email to CustomerService@ontarioca.gov. Please note if the property is under the name of a Business, Corporation, Trust, etc. Additional documentation will be required. 

ACCORDION
Landlord Authorization Form

Downloadable Files

Downloadable Files