City of Ontario launches “Ask Ontario” digital assistant to improve access to city services

Press Contact: Dan Bell, Communications and Community Relations Director 

Phone Number: (909) 395-2400

Date: May 26, 2026

FOR IMMEDIATE RELEASE
 

City of Ontario launches “Ask Ontario” digital assistant to improve access to city services
 

ONTARIO, Calif. – The City of Ontario has launched “Ask Ontario,” a new digital assistant designed to make it easier for residents, businesses and visitors to connect with city services and information any time of day.

Available 24 hours a day through the city’s website, Ask Ontario provides instant assistance with commonly asked questions, helps users navigate city departments and services, and allows residents to submit service requests directly online.

The new platform is designed to improve accessibility and convenience for Ontario’s diverse and growing community. Ask Ontario can communicate in more than 70 languages and is accessible on both desktop and mobile devices.

Residents can begin using Ask Ontario by visiting OntarioCA.gov and clicking the chat icon located in the bottom-right corner of the screen.

Among its features, Ask Ontario can:
•    Answer questions about city programs, services and events
•    Direct users to the appropriate department or online resource
•    Assist residents in submitting service requests
•    Provide multilingual support for residents and visitors
•    Offer convenient access to information outside traditional business hours

The platform was developed in partnership with Citibot, a provider of digital communication tools for local governments nationwide.

By introducing Ask Ontario, the city continues its efforts to modernize customer service and enhance community engagement through innovative technology solutions.

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About the City of Ontario
The City of Ontario is enhancing the quality-of-life by creating urban lifestyle districts that create sustainable places to live, work and play. Located just east of Los Angeles and Orange counties, the City of Ontario is ideally situated as a gateway to Southern California. With major freeways, rail transportation and an International Airport, Ontario invites the rest of the world to be a part of a culturally diverse community with rich history that is well positioned for quality development and economic sustainability for its residents. Complementing its business and residential core, Ontario offers premium entertainment venues such as the Ontario Convention Center, Toyota Arena, and Ontario Mills. To learn more about the City of Ontario, visit OntarioCA.gov or call (909) 395-2000.

About Citibot
Citibot provides cutting-edge AI chatbot solutions for streamlined communication between residents and local government, offering solutions like web chat and text messaging to help citizens report issues, get answers, and receive timely updates. Learn more at http://citibot.io.