The City of Ontario will go live with their new Alarm Program on January 8, 2021. In an effort to
reduce false alarms within the City of Ontario, the City has updated its Alarm Ordinance and
collaborated with PM AM Corporation to implement and administer the False Alarm Reduction
Program. The partnership will also provide educational training for our citizens. PM AM is a
national company with expertise in this area and will be responsible for our alarm permit
registrations, false alarm billings and educational material. Per Chief Lorenz, PM AM has a
record of providing excellent customer service. As of January 8, 2021, a False Alarm
Management System (FAMS) website has been established to assist City of Ontario customers
at www.FAMSpermit.com/ontario.
The goal of the ordinance and the City’s partnership with PM AM is to reduce the number of
false alarm activations requiring a response by the Ontario Police Department. Chief Lorenz
states, “This will free up police resources and reduce the fines levied on alarm customers by
having a company who can reach out to the citizens of our city who may have alarm
malfunctions. With this type of partnership the alarm owner should be notified quickly of any
false alarms so they can correct the malfunction.” With fewer false alarm activations the
officers will be able to respond to the more urgent calls.
For current alarm permit holders there is nothing that will need to be done. All account and
transaction history will be uploaded to the new system. As of January 8, 2021, users will be
able to visit the citizen web portal and they will be able to request a username and password.
Once the user validates their information, the system will email back their user name and
password. For those citizens who are unable to complete the new account setup, you may
contact PM AM at 1-877-356-7884 and a customer service representative will be able to assist
you.
Initial Alarm Registration: The City of Ontario Alarm Ordinance requires all residences and
businesses to apply for an alarm permit by completing an alarm permit application available
at www.FAMSpermit.com/ontario. Alternatively, citizens can also complete the application by
hand and send it to:
City of Ontario False Alarm Program, 2500 S Archibald Ave., Ontario, CA 91761
Failure to register your alarm will result in additional fees or fines.
For any questions related to the City of Ontario Alarm Reduction Program please call PM AM
at 1-877-356-7884, Monday through Friday, 8:30 to 5:30.