Continuum of Care

The Ontario Continuum of Care encompasses a network of providers, programs and services to help residents facing housing, food, employment, and wellness challenges. For some of these programs, the City contracts with nonprofit providers and partners with the County of San Bernardino. 


Useful Links


  • The National Suicide Prevention Lifeline (1-800-273-8255) is a national network of local crisis centers that provides free and confidential emotional support to people in suicidal crisis or emotional distress 24 hours a day, 7 days a week.
  • Housing Services: Information about City of Ontario rental and utility assistance programs can be found here
  • Ontario Access Center: Operated by Mercy House, this is the access point to vital services, resources and emergency needs in Ontario. Located at 435 S. Bon View Ave. Ontario, CA 91761 and open Monday to Friday from 9 AM – 4:30 PM and Saturday 9 AM – 1 PM.  More information on Mercy House can be found here or please call (909) 391- 2630. 
  • Senior Meals: Information about City of Ontario nutrition programs can be found here.
  • Food Pantry: The City of Ontario contracts with the Sova Program Center, more information can be found here
  • Mental Health Services: Resources from the County of San Bernardino Behavioral Health can be found here
  • Addiction Treatment and Recovery: Information for assistance and resources can be found here
  • Veteran Services: The Ontario City Library's Veterans Resource Center can be found here. Additional resources and information can be found here


Continuum of Care
208 W. Emporia St., Ontario, CA 91764
Phone: (909) 395-2222
Email: [email protected]


Do you need help with you rent or mortgage? Start Here:

Step 1) Know what your income is relative to AMI.

WHAT IS “AMI”?  Area Median Income.  See section below chart for information and definitions.


Step 2) Use this chart to find the right program for you and click on Rent Relief Program section below for links to assistance.












The U.S. Department of Housing and Urban Development (HUD) calculates the Area Median Income or AMI.  AMI is what half of the households in the local area make for a family of 4. That number is then adjusted for smaller and large household sizes. Housing assistance programs target their help to households that have incomes below AMI. City of Ontario and County of San Bernardino rent assistance is for households with 50% or less of area median income. The State program serves households between 50% and 80% of AMI.  If your income is above 80% of AMI, you will not qualify for these programs.   

To document your income, you will be asked to certify under penalty of perjury that you do not have any income or that you have income from wages, self-employment, benefits such as Social Security or CalWORKS, unemployment, and payments such as foster care payments. If you have income, you will be asked to provide verification, such as a paystub, or notice of award. 

50% Area Median Income in San Bernardino County - 2021

1 < $27,650 6 < $45,850
2 < $31,600 7 < $49,900
3 < $35,550 8 < $52,150
4 < $39,500 9 < $55,300
5 < $42,700 10 < $58,500

Table with Area Median Income Levels for Households from 1 person to 10 people.

1 person = $27,650; 2 people = $31,600; 3 people = $35,550; 4 people = $39,500; 5 people = $42,700;
6 people = $45,850; 7 people = $49,900; 8 people = $52,150; 9 people = $55,300; 10 people = $58,500

Rent Relief Programs


*Ontario residents eligible for CityLink's rent and mortgage assistance have until October 19, 2021 to apply.*

*The State of California is now handling San Bernardino County applications.*

Do you need money to catch up on rent? 

Here are three things you need to know or have before applying for help: 

  1. Your income – is it less than the area median income? 
  2. Is your loss of income due to COVID-19? 
  3. Do you have a 21-day or less notice to pay or quit for non-payment of rent? 

If you are behind on rent due to COVID-19 (loss of work hours, need to watch kids, caring for self or family member diagnosed with COVID-19), the following resources may be available to you: 

  • HousingIsKey:  This will screen you for the State rent relief programs. 

If you live in Ontario, California and

  • Your inability to pay rent is not related to COVID-19, and
  • You have a 21 days (or less) pay or quit notice, and annual income below 50% of Area Median Income.

You may be eligible for City of Ontario Emergency Rent and Utility Assistance.  Application available at

Mortgage Assistance 

CityLink can provide one-time mortgage assistance to Ontario homeowners who have lost income, a job or have other circumstances due to COVID-19.  **Please note that while the website notes for Fontana residents, Ontario Residents are eligible to apply.**

Eviction Prevention: Law & Resources During COVID-19

If you received a notice to pay or quit and have legal questions, the following resources are available:  

For more information, please email [email protected].

Downloadable Files