Continuum of Care

Continuum of Care is now part of the Housing Services Department! 
Phone: (909) 395-2006 
Email: COC@OntarioCA.gov 

The Ontario Continuum of Care encompasses a network of providers, programs, and services to help residents facing housing, food, employment, and wellness challenges. For some of these programs, the City contracts with nonprofit providers and partners with the County of San Bernardino. 

What’s New 

As of July 5, 2023, the City of Ontario will be operating the Ontario Access Center on a limited basis. 

Hours will be 8 AM – 11 AM, Monday – Thursday, except holidays. Appointments accepted, but not required. 

There will be no shower or laundry services until further notice. Catholic Charities operates a free shower program on Fridays at SOVA Food Bank, 903 E. California, at the corner of Bon View Avenue).  

Check back here for Access Center updates. 

ACCORDION
Housing & Homeless Services

  • Ontario Access Center: The access point to vital services, resources and emergency needs in Ontario. Located at 435 S. Bon View Avenue Ontario, CA 91761 and open Monday to Thursday from 8 AM –11 AM.

  • Housing Services: Information about City of Ontario rental and utility assistance programs can be found here. 

  • 120 Day Transitional Housing is offered by the Foothill Family Shelter.  Potential applicants must call directly to verify that they qualify and the process may take 2-4 Weeks.  Those who qualify receive rent free and utility free housing in an apartment for the 120 days.  For more information please call (909) 920-0453 or visit this link here.

Eviction Prevention

If you received a notice to pay or quit and have legal questions, the following resources are available:  

For more information, please email COC@OntarioCA.gov.

Wellness

  • National Suicide and Crisis Lifeline: dial 988 from your phone.

  • County of San Bernardino Mental Health Services: 24 Hour Helpline (888) 743-1478.  

  • Resources from the County of San Bernardino Behavioral Health can be found here.  

  • Addiction Treatment and Recovery: 24 Hour Helpline (800) 968-2636 

  • Clare/Matrix Outreach Treatment Center, 812 N. Euclid Ave, Ontario 91762. Information for assistance and resources can be found here.  

  • ParkTree Health and Dental Clinic, for more information please click here

  • Mariposa Community Counseling, 2490 Inland Empire Blvd. (909) 458-1350 

  • Veteran Services: The Ontario City Library's Veterans Resource Center can be found here. Additional resources and information can be found here.

  • The Ontario Location of the Salvation Army offers the following resources.  For information on the resources below please reach out to the Salvation Army directly for hours and days of service.  Call (909) 986-6748 or visit their website for Ontario here.

    • Disaster Services
    • Emergency Financial Assistance
    • Food & Nutrition Programs
Food Resources

  • Senior Meals: Information about City of Ontario nutrition programs can be found here. 

  • Food Pantry: The City of Ontario contracts with the Sova Program Center, more information can be found here.  

  • Redeemer Lutheran Church: The Fruit of the Vine food bank at Redeemer Lutheran Church is open every Saturday from 8:30 AM - 9:30 AM.  There are no restrictions or requirements, but they will ask that you sign in and answer a few questions to satisfy the requests of providers.  Please bring your own boxes, bags, carts, wagons, etc.  For more information please call Redeemer Lutheran Church at (909) 986-2615 or visit the link here.

  • Foothill Family Shelter: For individuals or families who reside in Ontario or their larger service area Foothill Family Shelter has a Monthy Grocery Service.  This is open to anyone during their regular business hours, but anyone who receives assistance will need to wait for a period of 30 days to receive additional items or assistance.  For more information please call (909) 920-0453 or visit this link here.

What is Area Median Income? (AMI)

AREA MEDIAN INCOME (AMI)

The U.S. Department of Housing and Urban Development (HUD) calculates the Area Median Income or AMI.  AMI is what half of the households in the local area make for a family of 4. That number is then adjusted for smaller and large household sizes. 

To document your income, you will be asked to certify under penalty of perjury that you do not have any income or that you have income from wages, self-employment, benefits such as Social Security or CalWORKS, unemployment, and payments such as foster care payments. If you have income, you will be asked to provide verification, such as a paystub, or notice of award. 

 
  Number of Persons in Household
Income Categories 1 2 3 4 5 6 7 8
Moderate Income  $65,100   $74,400   $83,700   $93,000   $100,450   $107,900   $115,300   $122,750 
Median Income  $54,250   $62,000   $69,750   $77,500   $83,700   $89,900   $96,100   $102,300 
Low Income  $44,250   $50,600   $56,900   $63,200   $68,300   $73,350   $78,400   $83,450 
Very Low Income  $27,650   $31,600   $35,550   $39,500   $42,700   $45,850   $49,000   $52,150 
Extremely Low  $16,600   $19,000   $21,960   $26,500   $31,040   $35,580   $40,120   $44,660 
Acutely Low  $8,150   $9,300   $10,500   $11,650   $12,600   $13,500   $14,450   $15,400 

To read this chart:  

  1. Find your household size.  Household size is listed across the top of the chart.
  2. Find your income category. The income category shows the highest amount of income for each household size.
  • Example:  If you have currently have 3 people in your household, and your income from work is $17 per hour before taxes.  Your annual income would be $35,360.  Looking at the Column 3 (Number of persons in household), that income is less than $35,550 (see row D). 

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