Human Resources / Risk Management

The Human Resources Department plans, coordinates and administers a comprehensive human resources management program for the City of Ontario and its employees. This includes the recruitment and retention of highly qualified employees, maintenance of a competitive employee compensation program, implementation and use of current technology for the City’s human resources information systems (HRIS), organizational and employee development, and employee/labor relations.

The Risk Management Department identifies, evaluates and manages the City’s risk and liability programs. This includes claims administration, cost recovery, the maintenance of liability/insurance coverage as well as the compliance with governmental regulation. In addition, the department administers the City’s workers’ compensation and employee safety programs.

Angela Lopez
Executive Director Human Resources / Risk Management

Hours & Location

Monday through Thursday - 7:30 am to 5:30 pm 
Friday - 8:00 am to 5:00 pm

Human Resources / Risk Management
200 N. Cherry Avenue
Ontario, CA 91764 
Phone: (909) 395-2442

Email Human Resources

Email Risk Management

Employment verification requests requiring compensation information should be emailed to the City's Payroll Division

TDD Services 
Phone: (909) 391-0628

Working for Ontario

Interested in choosing a career in public service to make a positive impact in the community? We invite you to consider a career with the City of Ontario by reviewing our current job openings. Interested applicants may also sign up to receive notifications regarding future job openings through our job interest card program. Additional information regarding employment with the City of Ontario and our hiring process is available by selecting the links located on the left side of this page. 

The City of Ontario is a dynamic leading community in the Inland Empire with a variety of full-time and part-time employment and volunteer opportunities. Ontario enjoys the reputation of being a progressive City that provides solid leadership to its citizens and to the business community. The City provides a full range of services to the community including; Police, Fire, Administrative Services, Community Life & Culture, Development, Economic Development, Housing & Neighborhood Preservation, Public Works, and the Ontario Municipal Utilities Company. The City’s team is staffed with approximately 1,200 full-time and 200 part-time diverse and talented employees who work to support a common goal of providing excellent service to the community.

We invite you to learn more about the City of Ontario by reviewing this website. A few useful links are also listed below:

Approach to Public Service (Core values for City of Ontario employees) (Information about City of Ontario employee benefit plans)

The Ontario Plan (The City's Comprehensive Business Plan for Development)


What do I do if I experience technical difficulties when applying for a position?

Please allow yourself plenty of time to apply online in case of technical difficulties. The City of Ontario is not responsible for technical difficulties un-related to the designed functionality of this website. For this reason we encourage applicants not to wait until the last minute to complete the application. Please refer to the Online Employment Application Guide for step-by-step application instructions.

How can I contact the Human Resources Department?

The Human Resources Department can be reached at (909) 395-2442 or by email.  If you have a recruitment specific question, please call the Ontario Staffing Services Team at (909) 395-2035 or send an email to

Where is the Human Resources Department located?

The Human Resources Department is located in the City Hall Annex at 200 North Cherry, Ontario, CA 91764. Map

How do I check the status of my application?

Go to and click on the Sign In link in the upper right hand corner of the page. Enter the username and password of the account you used to apply for the position.

Is there an application deadline?

The closing date for each opportunity is listed in the closing date column on the Job Openings webpage. Applications must be received by 5:00 p.m. on the closing date listed. Once the position closes, it will be removed from the website and applications will not be accepted. All applications regardless of the application method must be received by the filing deadline. No postmarks will be accepted. The City reserves the right, if necessary to limit the number of applications accepted. Note: Resumes alone will not be accepted in lieu of an official city application.

Some opportunities list "Continuous" under the closing date. These opportunities remain open until the City determines that it has received a sufficient number of applications. Continuous recruitments may close at any time.

How do I apply for employment?

The City of Ontario accepts applications for open positions only. Open positions are posted on the Current Job Opportunities webpage and in the lobby of the City Hall Annex at 200 N. Cherry Avenue. An application must be submitted for each available position for which you wish to apply. A resume may not be submitted in lieu of a City application. Please refer to the Online Employment Application Guide for step-by-step application instructions. Applications must be received by 5:00 p.m. on the closing date of the recruitment. The City encourages applications from qualified individuals with disabilities as defined by the Americans with Disabilities Act. Individuals who require a reasonable accommodation to take a test as part of the selection process must make such a request during the application process. Applicants with disabilities that affect sensory, manual or speaking skills may be provided with a test in a format that does not require the use of the impaired skill. Please contact the Human Resources Department directly to discuss your needs. Individuals requesting reasonable accommodation will be required to provide documentation of such a need.

How much employment history should I include in my application?

List your complete employment history for the past TEN years starting with your most recent employer. List all positions held, including military experience, part-time, summer, and/or volunteer work; do not omit any employers. Explain any gaps in employment. You must include job related duties on your application even if you have included a resume.

What is the selection process?

The selection process and timelines may vary by recruitment. Selection processes can include one or more of the following: minimum qualifications screening, qualification screening based on application (training and experience or "T&E"), written examination, oral examination, practical examination or assessment center. Applicants who successfully complete all phases of the selection process will be placed on an eligibility list. Applicants with similar scores from the selection process are listed on the eligibility list in groups referred to as Bands. Bands are placed on the eligibility list in numbered order, with Band 1 being the highest band. The number of bands on an eligibility list varies with the number of applicants that have successfully completed the selection process for the position. All or part of the eligibility list is forwarded (referred) to the department(s) with current and future vacancies for that position. The applicants in a band are listed in random order and are considered equal for the purposes of selection by a hiring department. After receiving the eligibility list, the department will conduct an interview with all of the applicants in the Band(s) they wish to consider. All candidates participating in the interview process with a department will be notified of the outcome. Eligibility lists typically last for 12 months, but may be extended or abolished based upon the needs of the City. If applicable, official college transcripts may be required prior to the offer of employment. Successful candidates shall be required to complete a verification form designated by Immigration & Naturalization Service that certifies they are eligible for employment in the United States of America. All City employees are required to sign a loyalty oath in accordance with California Government Code Section 3100. All appointments are subject to the successful completion of a post-offer medical exam (which may include a drug screen) and fingerprint check. Most full time employees are subject to a 12-month probationary period. Sworn employees (Police and Fire), Public Safety Dispatchers and other selected positions will be subject to a 12-month probationary period. The provisions of any job bulletin or any other information contained on this site does not constitute a contract expressed or implied and any provisions may be modified or revoked without notice.

How will I be notified if I am not selected for an interview?

You will receive an e-mail notice or a letter at the end of the process.

What if I don't have a computer?

Computers are available at the Ontario City Library located at 215 East "C" Street, and the Colony High Branch Library located at 3850 East Riverside Drive.

American with Disabilities Act (ADA)

In accordance with the requirements of Title II of the Americans with Disabilities Act of 1990 (“ADA”), the City of Ontario will not discriminate against qualified individuals with disabilities on the basis of disability in its services, programs, or activities.

City of Ontario American with Disabilities Act Notice

City of Ontario Grievance Procedure Under the Americans with Disabilities Act