Information Technology

The City of Ontario continues to make considerable investments in modernizing its Information Systems with tremendous backing and support of the City Council, City Management and all City Departments. Information technology impacts all aspects of City operations and service delivery.

Information technology tools help to create, manipulate, organize, transmit, store and act on information in digital form in supporting traditional business techniques as well as providing new, alternative, and more efficient ways of doing business. Core technologies (processors, drives, and peripherals) continue to get smaller, better, faster, cheaper and easier to use enabling new ideas and techniques to be introduced on a regular basis.

The role of the IT Department is to support the operational departments with reliable systems and information on a daily basis. The most critical support required of IT being network, communications and applications support. The IT department provides short and long term direction in planning, researching, selecting and deploying future technologies. IT strives to accommodate improved business process automation, self-service and quality customer service through a variety of hardware and software solutions.

New solutions and projects going forward are evaluated as to whether they: 1) have appropriate capabilities for the need to be addressed, 2) will be easy to use with minimal user and administration training required, 3) will be reliable, stable and supportable, and 4) have a proven track record with a number of deployed sites. Ultimately, the success in providing quality Information Services and Technologies is a result of well-trained users and a highly qualified and capable support staff.

Colin Fernandes
Executive Director of Information Technology


Contact IT: (909) 395-2500

IT Enterprise Systems

What is SB 272?

SB 272 requires local agencies (excluding school districts) to create catalogs of all enterprise systems that store information about the public and to post this catalog on their websites if they have websites. If they do not have a website, they are required to publish the catalog in a way that can be provided to anyone who asks. This law applies to all California special districts, cities, and counties, and compliance is required by July 1, 2016.

Governor Brown approved SB 272 in October 2015, adding section 6270.5 to the California Public Records Act (the "Act," Government Code Sections 6250-6276.48). Because it was added to the Public Records Act, local agencies will not seek reimbursement from the State for costs associated with compliance.


What is covered by SB 272?

Section 6270.5 defines an enterprise system as a software application or computer system that collects, stores, exchanges, and analyzes information that the agency uses that is:

  1. A multidepartmental system or system that contains information collected about the public and
  2. A system of record

A system of record means a system that serves as a source of data within an agency.

SB 272 requires local agencies to create a catalog of multidepartmental systems or systems containing information about the public that store original records and post the catalog on their agency website.


What is excluded?

Enterprise systems do not include cybersecurity systems, infrastructure and mechanical control systems, or information that would reveal vulnerabilities to, or otherwise increase the potential for an attack on, a public agency's IT system. Additionally, section 6270.5 does not automatically require disclosure of the specific records that the IT systems collect, store, exchange, or analyze; however, the Act's other provisions of disclosing such records still apply.


What is required in the catalog?

For each enterprise system included in the catalog list, agencies must disclose:

  1. Current system vendor
  2. Current system product
  3. The purpose of the system
  4. What kind of data is stored in it
  5. The department that serves as the system's primary custodian
  6. How frequently system data is collected
  7. How frequently system data is updated


For the full text of the bill, see

Downloadable Files

Ontario Fiber

After years of planning and preparation, the city is strategically positioned to leverage fiber optics for gigabit broadband capabilities in the Ontario Ranch communities and adjacent to a municipal backbone fiber ring. Visit

Downloadable Files

Systems and Applications

Information Technology systems and applications include:

  • Network Backbone
  • Computer Rooms and Closets
  • Standardization of equipment and software
  • City Council Audio Visual System
  • Phone System
  • Email
  • Print Services
  • Enterprise Storage
  • Geographic Information System (GIS) is a tool for linking and displaying graphical (spatial) data with tabular data.
  • Financials - HR, Payroll, Customer Billing, Work Order Management
  • Computer Aided Dispatch
  • Police and Fire Records Management
  • Recreation
  • Fleet Management
  • Fire Staffing
  • Permitting,
  • Business Licensing
  • Case Management
  • Internet, Intranet.

These systems provide staff with essential tools in conducting daily operations and effectively serving the public. The City continues to make a significant annual investment to keep these solutions working. As a result of the investment into these back end systems, the City is now able to support state of the art offerings for its businesses and residences.