The Administrative Services Bureau, created in April 2008, oversees the administrative activities of the Police Department.
The Administrative Services Bureau is comprised of the Communications Division, Records Division, Fiscal Services Unit (Budget, Grants, Purchasing/Accounts Payable, Facilities, Timekeeping), Crime Analysis and Crime Prevention Units.
The Police Cadet, under the supervision of sworn or civilian personnel, performs a variety of routine and progressively difficult police clerical and technical support duties in the areas including, but not limited to lobby reception, records, crime prevention, patrol, traffic, and property control. Employees in part-time positions are normally scheduled for up to 20 hours per week.
Cadets must have equivalent to a high school diploma or recognized equivalent at the time of appointment. From the time of the appointment, Cadets must be enrolled in at least 2 courses, preferably in Police Science, Administration of Justice, or Public Administration or equivalent to 6 semesters or 8 quarter units at an accredited college or university. Maintenance of a 2.0 GPA minimum in such studies is required.
Many Ontario Police Cadets go on to become Police Officers with the Ontario Police Department or other law enforcement agencies. In fact, retired Police Chief Jim Doyle began his law enforcement career as an Ontario Police Cadet in September 1973!
For questions or assistance, please contact 909-395-2001.
The Police Communications Division, under the direction of the Administrative Services Director, consists of an Administrative Officer, a Communications Manager, 4 Police Dispatch Supervisors, 4 Lead Dispatchers, and 25 Police Dispatchers, some of whom are trained Tactical/SWAT Dispatchers.
Ontario Police Dispatch is staffed 24 hours a day, every day, to receive calls and obtain vital information and requests from citizens, businesses and from the officers in the field via radio frequencies and MDC (Mobile Data Computers). Our state of the art Dispatch center is equipped with ergonomically designed adjustable consoles, CAD (Computer Aided Dispatch), AVL mapping technology, camera systems, digital voice recording systems and multiple radio frequencies which allow direct communication, during emergency situations, with other law enforcement agencies throughout San Bernardino County as well as Riverside and Los Angeles Counties.
The Ontario Police Dispatch Supervisors and Dispatchers are highly trained, skilled and dedicated professionals certified by the Commission on Police Officer Standards and Training (P.O.S.T). They answer, on average 314,000 9-1-1 and emergency calls received in the dispatch center per year. Of those calls received, an average yearly total of over 151,500 police responses are generated. It is necessary for the dispatcher to ask a series of targeted questions to obtain the information they use to classify and prioritize calls.
By answering the dispatchers’ questions fully, this allows them to process the information and expedite the dispatching of appropriate police response to emergencies first and then additional types of crimes or reports. As the primary answering point for the City’s 9-1-1 emergency calls, we are proud of our outstanding record of not just meeting, but consistently exceeding all State and National standards of performance for call management.
If you are interested in an exciting, high energy, rewarding career as a Police Dispatcher or are looking for information on how to join a profession that is in the business of helping others, please email our Communications Recruitment Team at OPDispatchcareers@ontariopolice.org
The Business Academy is endorsed by the Ontario Chamber of Commerce. It is designed to provide members of the business community with strategic information necessary for the successful operations of their business. Experts will teach the classes from law enforcement and private industry. Those who should attend include business owners, general managers, supervisors, department heads and anyone responsible for the safe operation of their company. The academy applies to retail, commercial, industrial, professional and service industries.
The Citizens Academy is a course for the general public designed to provide a comprehensive overview of the Ontario Police Department. This outstanding program is offered free of charge to qualified applicants. The Citizens Academy provides different speakers each week. All instructors are employed by the Ontario Police Department. The program is part of an ongoing effort to strengthen the relationship between the public and the Ontario Police Department.
Public Safety Academy
The Public Safety Academy is a free, four-week program and is opened to the general public. The program will cover a variety of pertinent safety topics. Participants will learn how to protect themselves, homes and vehicles from theft and protect their neighborhoods.
Senior Safety Academy
The Senior Academy is open to the general public. Special emphasis will be given on safety issues affecting the elderly. The program is free and training will include topics and information on personal safety, telemarketing fraud, con games, elder abuse, and home security.
The Ontario Police Department’s Youth Academy is open to high school students in the City of Ontario. This six week program will provide information and education about law enforcement. The Youth Academy provides different speakers each week from divisions such as Narcotics, Gangs, Behavioral Health, K-9, SWAT, Investigations, and Traffic.
Carry Concealed Weapons (CCW) FAQs
What are the requirements for a CCW?
The Chief of Police is given the statutory discretion pursuant to Penal Code Section 26155 to issue a license to carry a concealed firearm to residents within the community. The Ontario Police Department’s policy on the issuance of CCW permits is printed in Policy Manual 218 and is available upon request.
All applicants who wish to apply for a CCW must meet the following minimum criteria:
- Be a legal resident of the City of Ontario
- Be at least 21 years of age
- Be able to articulate “good cause” for issuance of a permit
- Be of good moral character
- Be free of any criminal conviction which would disqualify the applicant pursuant to State laws.
How do I apply for a CCW?
- Click on the link below to download the DOJ CCW Application.
- Complete the document as instructed. Please be sure to complete sections 1-7 prior to submitting the application. Do not sign the application.
- Submit the application in person to the Lobby Receptionist at the Ontario Police Department.
- Once the application is received, a background investigator will contact you to set up an in-person interview.
- You will be required to sign a release of information waiver as well as forms regarding certain restrictions pertaining to CCW requirements.
- You will be required to attend an approved firearms safety course.
- Fees you can expect to pay: $108 for live scan and DOJ fee; $83 administrative/processing fee.
Statement of Good Cause
In support of CA Senate Bill 610, which became effective January 1, 2012, we have listed the Ontario Police Department’s Statement of Good Cause below.
Good cause is defined as convincing evidence of clear and imminent danger to life or of great bodily injury to the applicant, his (or her) spouse, or dependent child, which cannot be adequately dealt with by existing law enforcement resources, and which danger cannot be reasonably avoided by alternative measures.
Where can I get more Information?
Additional information may be obtained from the California Office of the Attorney General. You may visit the California Department of Justice Bureau of Firearms page.
The Records Bureau is a vital function of the Ontario Police Department in providing service to the community at the Front Desk and by telephone. In addition to assisting the general public, the Records Bureau personnel assist sworn personnel with report management and CLETS entries.
The California Law Enforcement Telecommunication System (CLETS) is crucial to the day-to-day operations of the Records Bureau. All personnel must be CLETS certified every two years. The CLETS system must be monitored 24 hours a day and maintains vital records for stolen/stored vehicles, missing persons, missing property, and want/warrant information.
Most hard copy reports are retained for 5 years, while some are retained on a permanent basis. Records personnel also enter data into the Tiburon Records Management System (RMS) including crime reports, traffic collisions, vehicle entries, missing persons, court arrest packets, and traffic cites.
The Front Desk handles all lobby traffic, which includes: releasing reports, releasing stored/impounded/recovered vehicles, directing the public to the dispatch phone to have an officer respond, checking in for fingerprinting/registrants/vendors/ticket sign-offs, repossession receipts, and answering questions over the phone.
The Records Bureau has a total of 15 employees - 1 Police Records Manager, 2 Records Supervisors, 4 Senior Records Specialist, and 8 Records Specialists.
Front Desk Hours:
Monday through Friday / 7 am - 7 pm
Saturday and Sunday / 9:00 am - 12:00 pm
(Open for vehicle releases only)
Closed all Holidays
Fees for Reports:
Traffic/Criminal Reports: $35
Incident Log: $10
Live Scan fingerprinting is done on Tuesdays and Wednesdays, between 9:00 am - 12:00 pm and 1:30 pm - 4:00 pm by appointment only by calling (909) 408-1792. Registrants need to make an appointment for processing. Available times are Tuesday through Thursday from 9:00 am to 3:00 pm. Call (909) 395-2791 for an appointment.
Once signed in at the Front Desk, Police Technicians are called in to sign off citations. The fee is $22.00. We can sign off parking tickets from other cities, but ONLY if their parking ticket states that. The only Vehicle Code for other cities parking tickets that we can sign off is for VC 5204(a). We also can sign off tickets from CHP, as long as they are “Notice to Appear Citations”. We cannot sign off “Notice to Correct Citations” – these are done by CHP.
Traffic Collision Reports:
Traffic Collision reports take about 10 working days to process before a copy is available. These are processed in the Records Department. (909) 408-1951.
For questions or assistance, please contact (909) 408-1951.
City of Ontario False Alarm Program- Phoenix Group LLC
December 13, 2021
In an effort to reduce false alarms within the City of Ontario, the City has updated its Alarm Ordinance and collaborated with Phoenix Group LLC (effective July 1st, 2021) to implement and administer the False Alarm Reduction Program. The partnership will also provide educational training for our citizens. Phoenix Group LLC is a national company with expertise in this area and will be responsible for our alarm permit registrations, false alarm billings and educational material. Per Chief Lorenz, Phoenix Group LLC has a record of providing excellent customer service. A False Alarm Management System (FAMS) website has been established to assist City of Ontario customers at https://fams.wincitex.com/City/Ontario.
The goal of the ordinance and the City’s partnership with Phoenix Group LLC is to reduce the number of false alarm activations requiring a response by the Ontario Police Department. Chief Lorenz states, “This will free up police resources and reduce the fines levied on alarm customers by having a company who can reach out to the citizens of our city who may have alarm malfunctions. With this type of partnership, the alarm owner should be notified quickly of any false alarms so they can correct the malfunction.” With fewer false alarm activations, the officers will be able to respond to the more urgent calls.
For current alarm permit holders there is nothing that will need to be done. All account and transaction history will be uploaded to the new system. Users will be able to visit the citizen web portal and they will be able to request a username and password. Once the user validates their information, the system will email back their username and password. For those citizens who are unable to complete the new account setup, you may contact Phoenix Group LLC at 1-888-300-9915 and a customer service representative will be able to assist you.
Initial Alarm Registration: The City of Ontario Alarm Ordinance requires all residences and businesses to apply for an alarm permit by completing an alarm permit application available at https://ontarioca.seamlessdocs.com/w/alarm. Alternatively, citizens can also complete the application by hand and send it to:
City of Ontario False Alarm Program, 2500 S Archibald Ave., Ontario, CA 91761
Failure to register your alarm will result in additional fees or fines.
For any questions related to the City of Ontario Alarm Reduction Program please call Phoenix Group LLC at 1-888-300-9915, Monday through Friday, 8:00 to 5:00.